One shared inbox. An AI teammate that catches questions, tracks promises and keeps every conversation moving.
Sample: Neha Kapoor messages Malhotra Silks on WhatsApp. In Chatflow, the team sees the chat in a shared inbox while the AI teammate notes the question, tracks the promise and suggests a follow up.
What Neha seesWhat your team sees in Chatflow · Retail samplePricing, setup, whether your current number can move over. A real person answers, in English or Hindi, before you commit to anything.
Sample messages. Tags show what the AI teammate notes; your team decides what to send.
Customers rarely leave over price.They leave when the question they asked on Tuesday never got an answer.
Scroll through one ordinary day at a saree store. Each moment is marked as live today or coming soon.
The AI lists what customers asked while you were closed, oldest first.
“I’ll send it by 5” becomes a tracked promise with Ravi’s name on it.
A draft in Hinglish, Hindi or English, which your staff edit and send.
An AI agent answers routine questions and passes tricky ones to a person with a summary.
The promise turns amber before the deadline, and green once it’s kept.
What was promised, kept and still open, written from real messages.
The AI lists what customers asked while you were closed, oldest first.
“I’ll send it by 5” becomes a tracked promise with Ravi’s name on it.
A draft in Hinglish, Hindi or English, which your staff edit and send.
An AI agent answers routine questions and passes tricky ones to a person with a summary.
The promise turns amber before the deadline, and green once it’s kept.
What was promised, kept and still open, written from real messages.
Here is what it pulls out of one real-looking chat, and how it got there. Scroll to watch it read.
Questions, promises and customers going quiet, found in English, Hindi and Hinglish.
Questions, promises and customers going quiet, found in English, Hindi and Hinglish.
A ready reply in the customer’s language and your shop’s tone. Try switching it.
Follow ups are live today. Type @remind in any chat to set a reminder in plain words, coming soon.
Agent Studio agents learn from files and pages you add, and cite every answer.
Voice notes become text and questions. Photos get matched to what you sell.
The evening summary is live today. Weekly topics and mood are on the way.
The question inside a long chat. The promise tucked into a reply. The follow-up that matters next. Chatflow helps your team connect the dots.
Meet your AI teammateWhat works today and what we are building, shown as it will look. Solid ticks are live now; open circles are on the way.
Assign chats, leave internal notes, filter by what needs you, and play voice notes right in the thread.
Give an agent your policies and price lists, test it before it goes live, and see every step it took.
Build a saved visual flow, test its draft and inspect the steps recorded in each run.
Choose a saved audience, schedule approved templates across your numbers, and follow delivery and replies. AI campaign handling is planned.
Import customers from Excel, map your columns, and build segments with AND and OR that refresh as data changes.
Message volume and reply times are live. Next come SLA alerts, resolution times and per-teammate views.
If your customers already message you on WhatsApp, the questions and promises pile up the same way. The counter changes, the problem does not.
Gold rate questions, hold requests and quotes you promised by evening, each with an owner.
Appointment questions answered before the patient has to call the landline.
Every parent’s fee or batch question tracked until someone replies.
Site visits and floor plans you promised, on a tracker instead of a sticky note.
Order, size and return chats followed up, even on the busiest dispatch day.
Quotes and itineraries owed to customers, with the deadline in plain view.
A question from Toronto at 2 am waits in line with the time it was asked. By the time you open the shop, Chatflow’s AI has already marked what needs an answer first.
The plumbing a busy WhatsApp team depends on, on the official Cloud API.
Write, preview and submit to Meta, then follow approval.
Queued, retried when WhatsApp is busy, and explained when it fails.
Voice notes, photos and PDFs play and open right in the chat.
Send messages and read conversations from your own systems.
Share catalogue items while you reply. Hidden until switched on.
Link your WhatsApp Business account through Meta in a few clicks, without sharing a login.
See each number’s messaging limit and send safely inside it.
Owners see everything; staff see the chats they need.
Bring in a colleague with their own notes, while one person stays in charge.
A link per source, so you know which chats came from Instagram or the counter.
How Chatflow compares with running WhatsApp from a shared phone or the WhatsApp Business app.
| Shared phone | WhatsApp Business app | Chatflow | |
|---|---|---|---|
| Several people replying from one number | |||
| Each reply recorded against a teammate | |||
| Official API, no phone kept charging at the counter | |||
| Unanswered questions found for you | |||
| Promises tracked with deadlines | |||
| Follow ups that stop when the customer replies | |||
| Template broadcasts with delivery per person | |||
| Evening review for the owner | |||
| AI reply drafts in Hindi, English and Hinglish | Soon | ||
| AI agents that answer from your policies | Soon |
The counter keeps its rhythm. Chatflow quietly records who answered, who promised what, and who is holding which customer.
Put it on Instagram, a flyer or your counter. Customers tap or scan and land in a chat with your number, message already typed. Free, no sign up, and it works right here.
Your link will appear here
No new phone and no app for customers to install. They keep writing to the number they already know.
Your own Meta business account on the official Cloud API. Today we set it up with you on a call; self serve signup is on the way.
Each teammate gets their own login and role, so every reply and every promise has a name on it.
What was promised, what is overdue, and who is still waiting, before you close the shop.
The customer relationship is the whole business. Here is how Chatflow looks after both sides of it.
We would rather show you the plan than sell you a feature we have not built.
Running every day at a Delhi saree store.
In development with our first businesses.
Designed and scoped, starting after the above.
Ideas we are evaluating, not promises.
Chatflow started as the WhatsApp inbox for a family saree store in Sagarpur, Delhi, and it still runs there every day, between walk in customers and the evening rush.
Straight answers about WhatsApp rules, pricing, and what the AI does and does not do.
Yes. Chatflow sends and receives through Meta’s WhatsApp Business Platform (the Cloud API). It does not automate WhatsApp Web or a phone, which Meta does not allow for business messaging.
Usually, yes. Depending on how the number is set up today, Meta lets it either move to the platform or keep working in the WhatsApp Business app alongside it. We check which applies to you before anything changes.
After a conversation changes, an AI model reads it and lists open questions and commitments with any deadline mentioned. Each item links back to the message it came from, and your team can correct or dismiss it. If the AI is unavailable, you can still add promises by hand.
Not today. The AI reads and flags; people reply. Agents that answer routine questions on their own are on our workbench, and they will always hand the chat to a person with a summary.
Meta bills template messages by category and by the customer’s country. Free form replies inside the 24 hour customer service window are not charged by Meta. Chatflow’s own price is separate.
When a customer messages you, you can reply freely for 24 hours. After that, WhatsApp only allows approved templates until the customer writes again. Chatflow shows the window on every chat and switches follow ups to a template when it closes.
That is the point. Everyone signs in with their own account, chats can be assigned, and every reply and promise is recorded against the person who made it.
Chatflow is in early access, and we are setting prices with our first businesses. Tell us about your team in the form below and we will share a quote with no obligation.
Bring your busiest WhatsApp day. We’ll walk through how Chatflow helps your team stay on top of it.