Refunds and cancellation

Refund terms for your purchase

The refund eligibility and processing terms are awaiting confirmation. Paid checkout remains unavailable until those terms are published. Please contact us before purchasing.

Cancel future renewals

Cancel your AutoPay mandate from Chatflow billing or your payment provider to stop future automatic collections. A period already paid for continues until its recorded end. Cancelling a mandate is separate from requesting a refund.

Payment problems

Contact support with the order or invoice reference and a short description if you see a duplicate debit, a payment without corresponding access or credits, or an incorrect amount. Do not send passwords, OTPs, UPI PINs or full card details.

A payment may remain pending while the bank or gateway confirms it. Check its status before paying again. A refund is confirmed only after the gateway reports its result; your bank determines when the reversal appears in your account.

AI credits and setup services

Explain whether your request concerns unused credits, a usage charge, or a separately agreed setup service. We review the purchase, usage and agreed delivery terms. Refunds do not create new credits or paid service periods. Applicable invoice adjustments are recorded separately from the original receipt.