Find the open question
When a customer asks something that still needs a response, bring it back into view with a link to the message that raised it.
AI copilot / Team assistance
Conversation review and editable writing assistance
Catch what the conversation needs next.
AI assistance helps your team spot unanswered questions, track promises, and prepare a reply with the conversation in view. People review the result and decide what to send.
Sample conversationTeam review
Open question · source: customer messageDelivery date still needs an answer.
Promise to review · source: teammate replyConfirm the date this afternoon.
01 / Why it helps
Keep the conversation moving.
Keep a promise visible
A commitment made in a teammate's reply can become a tracked action with an owner and deadline for the team to check.
Start from a suggested reply
The existing assistant can suggest draft replies in a conversation. A teammate reviews and edits the wording before sending.
02 / Human-guided workflow
From a message to a useful next step.
- 01
Read the conversation
After the thread changes, the assistant reviews the available message context when AI is configured and available.
- 02
Show the source
Open questions, promises, and suggested next actions point back to the message behind each finding.
- 03
Let the team decide
A teammate can inspect, correct, dismiss, or complete an action, and review any suggested wording before a reply goes out.
03 / Availability
People review the next step
Chatflow uses configured Gemini analysis for source-linked questions, commitments, lead context and next actions. The composer can draft, shorten, correct grammar and translate a reply for staff review. Provider outages preserve manual workflows. Knowledge-based autonomous Agent Studio remains planned.
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