See the thread together
Work from a shared view of connected WhatsApp conversations, so the person replying can see the exchange in context.
Team inbox / WhatsApp
Existing inbox workflow · launch setup in progress
One conversation. A clear owner.
Bring WhatsApp conversations into a shared workspace, assign the right teammate, and keep replies grounded in the same thread.
Conversations
Sample customerCan you help with my order?
Another chatThanks for the update
New enquiryIs this available?
Sample customerAssigned to Maya
Write a reply…
01 / Why it helps
Keep the conversation moving.
Make ownership explicit
Assign or reassign a conversation to a teammate. The current owner is visible beside the chat.
Respond from one place
Read and reply in the inbox, including the media and voice messages supported by the existing workflow.
02 / How it works
A straightforward handoff, from question to reply.
- 01
A message arrives
A connected WhatsApp Business number brings the conversation into the inbox.
- 02
Choose who handles it
A permitted teammate assigns the conversation to a member of that business.
- 03
Reply with context
The assignee sees the conversation and continues the exchange from the shared thread.
03 / Availability
Being prepared for Chatflow's launch
The inherited inbox includes shared conversations, assignment, and role checks. Chatflow is still auditing the full team experience and configuring WhatsApp integration for its new origin. Collaborators on one chat, AI-to-human handoff, and some routing improvements remain on the roadmap.
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