Name an owner
Assignment makes it clear who is responsible for the next reply in the existing Chatflow inbox.
Compare / Team workflow
Existing inbox workflow · launch setup in progress
From a shared phone to clear ownership.
A small team can coordinate replies informally. As conversations spread across people, Chatflow’s shared inbox gives the team a dedicated place to assign work and keep the thread in view.
A team handoff
01
Customer asksOne conversation arrives
02
Team assignsAn owner is visible
03
Owner repliesThe thread stays in context
Workflow comparison
Which setup fits the way your team replies?
The shared-phone column describes a team choosing to coordinate around one phone. It is a workflow example, not a claim about what the WhatsApp Business app can or cannot do.
Scroll the table sideways to see every column.
| Team question | Shared-phone workflow | Chatflow team workspace |
|---|---|---|
| Who is handling this chat? | The team agrees who will pick it up, often outside the conversation. | Existing inbox workflowAssign a conversation to a teammate and see its current owner in the inbox. |
| What happened before this reply? | The person replying checks the chat and asks colleagues for any context kept elsewhere. | Existing inbox workflowThe shared thread keeps the conversation visible to permitted teammates. |
| What needs attention next? | The team checks messages and follows up using its own routine. | Existing · under auditExisting follow-ups, reminders, and owner review provide a starting point. Their full launch coverage is being audited. |
| Can several people work on one chat? | Teammates coordinate the handoff using their own process. | PlannedA dedicated collaborator workflow with clear ownership and internal context is planned. |
| Can AI hand a reply to a person? | A teammate decides when to step in and gathers context manually. | PlannedAI agents and a handoff summary in the same inbox are planned. |
“Existing” describes functionality inherited in Chatflow’s codebase; it does not mean the independent service has completed onboarding or its launch audit. See the team inbox and roadmap for more detail.
01 / Why it helps
Choose the coordination your team needs.
Keep the thread together
Permitted teammates can work from the same conversation history when a chat changes hands.
Grow deliberately
Follow-ups and owner review already exist. Collaboration and AI handoff are separate roadmap work, so you can judge the current fit honestly.
02 / Decision guide
Start with the friction you actually have.
- 01
Map a normal handoff
Notice how your team decides who replies and where the next person finds context.
- 02
Test the existing inbox
Check whether shared conversations, assignment, and current follow-up controls cover that handoff.
- 03
Separate today from later
Treat collaborator workflows and AI escalation as planned features while Chatflow completes its launch setup.
03 / Availability
What is ready to evaluate
The inherited Chatflow inbox includes conversation assignment, shared threads, follow-ups, and reminders. The independent Chatflow service still needs owner provisioning, WhatsApp integration setup, and a full team-inbox audit before customer launch. Dedicated collaborators on one chat and AI-to-human escalation are planned.
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